Terms of Service


Welcome to the ReqCloud website (the "Service"), a service of ReqCloud. ("ReqCloud", "we", or "us"). Please read these Terms of Service carefully, as they contain the legal terms and conditions that govern your use and access of the Service. ReqCloud reserves the right to update and change the Terms of Service from time to time by posting an updated version of such Terms of Service on its website no later than thirty (30) days prior to the posted effective date of such update. If you continue to use or access the Service after the posted effective date, you hereby agree to the updated Terms of Service. Unless ReqCloud otherwise indicates, your use of any new features, changes, and enhancements to the current Service, including the release of new features and resources, shall be subject to the Terms of Service.

BY SIGNING UP FOR AN ACCOUNT, BY USING THE WEBSITE, OR ANY OF THE SERVICES, YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. THE TERM "YOU" REFERS TO THE INDIVIDUAL OR CORPORATE END USER THAT IS SPECIFIED IN THE REGISTRATION INFORMATION ASSOCIATED WITH SUCH END USER'S ACCOUNT FOR THE SERVICE.

ACCOUNT TERMS

You must provide your legal full name, a valid email address, and any other information requested during the account signup process in order to obtain an account. You must ensure that all account information remains complete and accurate.

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

You are responsible for maintaining the security of your account and password, and are responsible for all activities conducted using your account and password. ReqCloud cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You may not use the Service for any illegal or unauthorized purpose. Without limiting the foregoing, you may use the Service only in accordance with the use parameters of your account's plan level ("Plan Level"), including host limitations, and you agree not to attempt to circumvent such limitations.

PAYMENT AND PRICING TERMS

Payment and pricing terms for the Service are set forth on ReqCloud's website in the pricing information page, which is incorporated by reference into these Terms of Service.


NO-CHARGE SERVICE AND PREMIUM SERVICE

As indicated on this web site, certain functionality of ReqCloud, specifically functionality provided through the ReqCloud Free Plan, is available without charge. Other functions or versions, such as Pro, Enterprise or enhanced value services (collectively "Premium Services") may require payment, which may be based on one-time, subscription, or other payment plans. If User purchases Premium Services, User agrees to pay the applicable fees and charges as they become due plus all related taxes, and to reimburse ReqCloud for all collection costs and interest for any overdue amounts. Premium Services are subject to this User Agreement and any additional applicable Premium Service terms or agreements.

If you purchase any Premium Services via credit card, you authorize ReqCloud to store your credit card information and automatically and immediately bill your card when charges for your use of the Premium Services are due. Premium Services are billed in advance. You can cancel Premium Services at any time by using the account management functionality of ReqCloud. If you register to use the Premium Services on a free-trial basis, and you do not cancel the trial before the expiration of the trial period, then, upon the expiration of the trial period, your credit card will be billed for the Premium Services, unless other payment arrangements have been made in advance and confirmed by ReqCloud.

Unless stated to the contrary, all charges are non-refundable, even if your use of the Premium Services is cancelled before the end of your current billing period. In case of any rejection or charge-back to your credit card, ReqCloud may, in its discretion, terminate or suspend your access to Premium Services.


CANCELLATION AND TERMINATION

You will continue to be billed for the Service until ReqCloud terminates your account in accordance with these Terms of Service or you properly cancel your account. You are solely responsible for properly canceling your account. You can cancel your account by contacting ReqCloud at info@reqcloud.com.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect upon completion of the billing cycle that has already been paid.

ReqCloud, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other ReqCloud service, for any reason at any time. Such termination of the Service will result in the suspension or deletion of your Account or your access to your Account. ReqCloud reserves the right to refuse service to anyone for any reason at any time.

MODIFICATIONS TO THE SERVICE AND PRICES

ReqCloud reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from ReqCloud. Such notice may be provided at any time by posting the changes to the ReqCloud Website (www.reqcloud.com) or the Service itself. If you do not agree to such pricing change, you may cancel your account during such 30-day period. By continuing to use the Service after the effective date of such pricing change, you hereby agree to such pricing change.

ReqCloud shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SOFTWARE LICENSES, COPYRIGHT AND CONTENT OWNERSHIP

All software that is furnished to you in connection with the Service is provided subject to the terms of a separate end-user license agreement that accompanies such software. You agree to abide by the terms of such end-user license agreement in your use of such software.

The Service (including all of its software and technology components), together with all intellectual property rights therein, are the exclusive property of ReqCloud and its suppliers. The look and feel of the Service is copyright ©ReqCloud, Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements of the Service without express written permission from ReqCloud. Other trademarks, service marks, and trade names that may appear on the Site are the property of their respective owners.

SERVICE LEVEL COMMITMENT

ReqCloud is committed to providing our customers with a great experience with our products. ReqCloud is provided using the software-as-a-service model. The service level within ReqCloud's control is the Availability of the Service. The Service shall be considered Available so long as customers are able to log in to the ReqCloud user interface and see dashboard data. We endeavor to make the Service Available at all times with the exception of very short maintenance windows that occur periodically throughout the month. ReqCloud will use commercially reasonable efforts to maintain Service Availability of at least 99.8% during any monthly billing cycle. Excluding planned maintenance periods, in the event the Service Availability drops below 99.8% for two consecutive monthly billing cycles or if the Service Availability drops below 99.0% in any single monthly billing cycle, you may terminate the Service with no penalty. Such termination will be effective as of the end of the then-current billing period and no additional fees shall be charged. Customers may request the service level attainment for the previous month by contacting ReqCloud at info@reqcloud.com.

GENERAL CONDITIONS

Your use of the Service is at your sole risk, and ReqCloud makes no representations that the Service will work accurately.
Technical support is only provided to users that have paid for a Plan Level, and no technical support is available for any free Plan Levels.

You understand that ReqCloud uses third party vendors and hosting partners to provide the necessary hardware, software, networking, and related technology required to run the Service. ReqCloud is not responsible for any failures attributable to third parties.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, ReqCloud, or any other ReqCloud service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by ReqCloud.

You understand that the technical processing and transmission of the Service may be transferred unencrypted over a network, and assume all risks related thereto. ReqCloud shall not be liable to you for any liabilities arising from the operation of the Service over the Internet or other network.

You must not transmit any worms or viruses or any code of a destructive nature.

If the amount of data collected in providing your Service significantly exceeds the average amount of data collected (as determined solely by ReqCloud) of other ReqCloud customers at your subscription level, we reserve the right to immediately disable your account or throttle your Service until you can reduce your bandwidth consumption.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND REQCLOUD EXPRESSLY DISCLAIMS ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, REQCLOUD DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE, THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT REQCLOUD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF REQCLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING ANY SUCH DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; TERMINATION OF YOUR ACCOUNT; OR ANY OTHER MATTER RELATING TO THE SERVICE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, REQCLOUD'S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATING TO THE SERVICE (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF FIFTY U.S. DOLLARS (U.S. $50) OR THE AMOUNTS YOU PAID TO REQCLOUD IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.

MISCELLANEOUS

This Agreement shall be governed by the laws of the State of New York without giving effect to any conflicts of laws principles that may require the application of the law of a different jurisdiction. For any dispute or proceeding arising from or relating to this Agreement, you agree to submit to the jurisdiction of, and agree that venue is proper in, the state courts located in New York, New York, and in the federal courts located in the New York State. The failure of ReqCloud to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and ReqCloud and govern your use of the Service, superceding any prior agreements between you and ReqCloud (including, but not limited to, any prior versions of the Terms of Service).

These Terms of Service were last updated on September 24, 2012. You can review the most current version of the Terms of Service at any time at: https://www.reqcloud.com/terms. Questions about the Terms of Service should be sent to info@reqcloud.com.